Resolving Logistics Problems Part 1

Goal
Resolve supply chain issues accurately and effectively using English made for logistics industry professionals.

Steps

• learn the language and phrases for discussing orders and shipments
• use the phonetic alphabet to confirm numbers and codes
• practice polite requests for logistics discussions

Key Terms
“I’d like to confirm the status…”

“Could you please reroute this…”

“Did you notify ___ about…?”

“That’s ‘T’ as in ___”

Model Dialogue Preview & Practice

a logistics director discusses a shipment problem with a port manager.  Fill in the dialogue blanks then practice the conversation with your coach.

Discussion Problems 1 & 2
Situation 1: Call a warehouse manager to check a delayed shipment and reroute it.
Situation 2: Contact a shipping agent about a delay and ask about delivery options.